Top 5 CRM Software and Tools

What is CRM?

CRM, or customer relationship management, is a business strategy to improve customer satisfaction and loyalty. CRM systems are used to store and track customer data, including features like sales force automation, marketing campaigns, and customer service. By using a CRM system, businesses can better understand their customers and provide them with their needed products and services.

CRM is a system for managing customer interactions. It often uses data analysis about customers’ history with a company to improve business relationships with them.

Why your Business needs CRM Software?

In today’s business world, customer relationships are more important than ever before. That’s why having a good CRM (customer relationship management) system in place is essential for success. Here are three reasons why your business needs CRM software:

1. It helps you keep track of your customers and their needs.
2. It allows you to better understand your customers’ buying habits.
3. It helps you build strong, long-lasting relationships with your customers.

With CRM software in place, you’ll be able to better manage your customer relationships, which is essential for any business that wants to be successful.

What are the 5 best CRM Tools?

There are a number of CRM software programs available on the market. The question is, how do you choose the right one for your business?

In this article, we will take a look at the different features of CRM software and help you decide which tool is best for you.

1. Teamgate

Teamgate is an Inbound Sales CRM app that provides you with lead generation and sales management features. Additionally, Teamgate provides powerful insights, SmartDialer integration, and a wide API connection range.

Key Features :

• List Management.
• Project Management.
• Leading Score.
• Contact Management.
• Product Catalog.
• Team Management.
• Email marketing/ SMS Marketing.

Pros: 

• Teamgate is a cloud-based CRM software that offers a wide range of features and tools to help businesses manage their customer relationships. 
• It has an easy-to-use interface that makes it convenient for users. 
• It offers a free trial period so you can try it out before you buy it. 
• It integrates with other business software such as Google Apps, MailChimp, and QuickBooks. 
• It offers good customer support through its website and email.

Cons: 

• The price of Teamgate can be a bit expensive for small businesses. 
• There is no mobile app for Teamgate which can make it difficult to use on the go. 
• The free trial period is only 14 days which may not be enough time to fully evaluate the software. 

Pricing:

• 14-day Free trial.
• Starter – $11/monthly.
• Professional – $32/monthly.
• Enterprise – $79/monthly.

2. Close

Close is a sales engagement CRM that helps small and medium-sized businesses turn leads into sales. We are committed to the future of business: smart, agile teams that work remotely. You’ve found the right sales tool if you’re a tech-savvy team that needs to scale without overpaying for enterprise software. Without any add-ons, Close lets you email, call and text your leads.

Key Features:

• Lead management.
• Contact management.
• Custom fields.
• Multi-channel inbox.
• Pipeline management.
• Email tools.
• Phone calls, SMS, and Video tools.

Pros: 

• Helps companies keep track of customer interactions and data.
• Can help improve customer relationships.
• Can automate and streamline processes.
• Can provide valuable insights through data analysis.
• Can help improve sales productivity.

Cons: 

• Implementation can be complex and time-consuming.
• Requires ongoing maintenance and updates.
• It May require specialized hardware or software.
• Can be expensive to purchase and customize.
• User adoption can be a challenge.

Pricing:

• 14-day free trial.
• Starter – $29/Monthly (Up to 3 users)
• Basic – $69/Monthly (Up to 30 users)
• Professional – $99/Monthly (Up to 100 users)
• Business – $149/Monthly (Unlimited users)

3. OnePage

OnePageCRM is the first action-focused sales CRM designed to help small and medium-sized businesses increase sales. Keeping the team focused on what needs to be done next, following up with every lead, and closing more deals are all key. You can save time by automating your admin and data entry tasks. Leads can be generated from anywhere on the web with just a click. Get CRM benefits on your mobile device with iOS and Android applications.

Key Features:

• Contact & Account management.
• Desktop Integration.
• Email marketing.
• Lead management.
• Data Import/Export.
• Calendar/Reminder System.
• Interaction Tracking.

Pros: 

• Onepage CRM is very user-friendly and easy to navigate.
• The software provides a great deal of customization, so users can tailor it to their specific needs.
• Onepage CRM integrates with a variety of other software programs, making it very versatile.
• The customer support team is extremely responsive and always willing to help.
• The pricing for Onepage CRM is very reasonable.

Cons: 

• The software can be a bit overwhelming for users who are not familiar with CRM systems.
• The interface is not as intuitive as some of the other options on the market.
• There are not as many features included in the base package as some of the other CRMs on the market.
• Users have reported some issues with the data migration process when switching to Onepage CRM from another system.

Pricing:

• 21-day free trial.
• For Business $29/monthly.
• For professionals $15/monthly.

4. One Hash

OneHash CRM is the world’s first FaaS (FOSS-as-a-service), offering a wide range of features that can help you increase your business revenue. It is a cloud-based CRM that is extremely scalable, allowing you to add more users and features as your business grows.

Key Features:

• E-mail marketing.
• Lead distribution.
• Lead segmentation.
• Pipeline Management.
• Social media integration.
• Document storage.
• Supply chain management.

Pros: 

• Can help manage and keep track of customer information and interactions in one place.
• Can automate and streamline tasks such as emailing, follow-ups, and appointments.
• Can help improve customer satisfaction and loyalty.
• Can provide valuable insights through data analysis.
• Can help reduce operational costs.

Cons: 

• It May require a significant investment of time and resources to set up and maintain.
• It May be complex and difficult to use.
• It May is not compatible with other software systems.
• Data entry can be time-consuming and error-prone.
• Customer information may be spread across multiple systems.

Pricing:

• 14-day free trial.
• OneHash CRM – $99/monthly.
• OneHash Chat – $27/monthly.
• OneHash ERP – Contact US.

5. FreeAgent CRM

The FreeAgent platform is a complete CRM and works management system. FreeAgent helps teams get everything in one place, collaborate more effectively, and track and improve their performance. Keep your team organized, whether they’re working on a project, a deal, or a support ticket. FreeAgent automatically logs and organizes emails, phone calls, and meetings so you won’t have to deal with tedious tasks.

Key Features:

• Work Management.
• Task Prioritization.
• Automation.
• Unified Dashboard.
• Activity Timeline.
• Process Automation.
• Pre-Built Workflow Templates.

Pros: 

• FreeAgent CRM is a cloud-based customer relationship management software that helps businesses manage their customer data. 
• The software provides a 360-degree view of customers, allowing businesses to better serve them. 
• Freeagent CRM also includes features such as contact management, sales automation, and Lead Scoring and Nurturing. 
• The easy-to-use software can be accessed from anywhere with an internet connection. 
• Freeagent CRM offers a free trial and a variety of pricing plans to meet the needs of any business.

Cons: 

• Because Freeagent CRM is cloud-based, businesses may experience slower performance than with on-premise software. 
• Additionally, businesses may incur additional costs for data storage and bandwidth usage with Freeagent CRM. 
• The software may also require some training for employees to use it effectively.

Pricing:

• Free Trial.
• Starter – $36/monthly.
• Professional – $369/monthly.
• Enterprise – $1015/monthly.

Conclusion :

All of this CRM software and tools offer different features that can benefit your business in unique ways. It is important to evaluate your business needs in order to select the CRM software and tool that is best suited for you. 

These CRM platforms provide businesses with the ability to better manage their customer relationships, increase sales, and improve customer service.